Changes Coming to the Customer Resource Center

Changes Coming to the Customer Resource Center

As previously communicated on June 6th and September 19th, 2024, the Customer Resource Center (CRC) resources have migrated from the Wholesale website into the Wholesale Support Portal (WSP) Knowledge Base. The Customer Resource Center on the Wholesale Website will no longer be updated.

Beginning October 1, 2024, please access Customer Resource Center within the Wholesale Support Portal.

Screenshot of the expected landing page for the Customer Resource Center on the Wholesale Support Portal.

Screenshot of the to be shutdown landing page for the previous Customer Resource Center on the Wholesale Website.

On November 1, the Customer Resource Center on the Wholesale Website will be shut down entirely. All users will lose access to the Customer Resource Center on the Wholesale Website. Any users without Wholesale Support Portal Access will no longer be able to access Customer Resource Center resources.

WSP Admins | How to Prepare:

• Important! Not all support roles currently utilize the Wholesale Support Portal.
• Ensure your support teams can access the Wholesale Support Portal.
• Review the refreshed Wholesale Azure User Management Guide for the steps to add and approve new users.
• If issues arise when users attempt to access the Wholesale Support Portal, review the FAQs | Accessing T-Mobile Applications via Azure resource for troubleshooting steps for common issues
• Reminder: Users must log in at least once every 90 days to maintain their access. Failure to log in will result in the user’s access expiring.

If you have any questions or concerns, please contact your operations support team via the Wholesale Support Portal by filing an “Operations Support” case and selecting “I need help with something else”.

• If you are unable to access the Wholesale Support Portal:
  • Review the FAQs | Accessing T-Mobile Applications via Azure to troubleshoot common access issues
  • If you are still unable to gain access, please have your dedicated WSP admin email WSP@T-Mobile.com and provide steps taken and screenshots of the identified issue.